Frequently Asked Questions

Billing Issues

Q. How do I cancel a recurring subscription?
A. First make sure you are logged in. Then click the avatar in the upper-right corner of your screen and select "Manage Subscriptions".
Q. Why was my application for membership rejected?
A. You may be in a country from which we do not accept credit card transactions. Please contact the card processor(s) directly using the links below - we do not process credit cards and cannot assist with this issue directly.

You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.

You may have disputed a payment with an adult site in the past. Solution: don't dispute charges you make.

If you are using a Pre-Paid or Gift Credit Card, you must make sure that your information is registered with the card. In other words, there should be a website listed on the back of the card to associate with your billing information. When purchasing, if this billing information does not match up with the card itself, the charge will not go through.

You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process. You can find links to our billing companies here.

Login Issues

Q. Why can't I login?
A. If you have trouble logging in, try clearing your cookies and closing all windows before logging in again. In most cases, this will fix the issue. Make sure you are using the correct username and password (remember also that logins are CaSe sEnsitiVE).

If you are still unable to log in and are redirected to the login page (or don't even see the login page), download and install Mozilla Firefox or Google Chrome. If you are using the AOL browser, download and install Firefox or Chrome. These browsers will give you the best experience when using our sites.

Q. I'm logged in, but I don't have full access to the site. What's wrong?
A. First, try clearing your cookies and cache. Then attempt to log in again.
Q. I still can't login?
A. If you've purchased something from us before, and you've clicked 'Register' with a fake email address, you may have two or more accounts registered with our site. When you join, you don't need to click register each time, you can log in with your previous information and then click 'Join'. If this is the case, please email [email protected] with the email addresses that you may have used, and they can consolidate these into one account.
Q. What do I do if I get an error that says "That email address is currently registered."?
A. Click 'Login here', as you've created an account with us before, and you should be able to use your previous login information to join. If you forget your login information, you can have your password sent to the email address on file by using the link on the login page. If you are still unable to log in, you can email Support.

Mobile Issues

Q. Can I view this on my mobile phone?
A. Absolutely. This site was built for mobile viewing!
Q. What about the iPad? Is it supported as well?
A. Yes, you can stream our videos on the iPad! We use a Quicktime plug-in that allows you to use the Streaming method to stream video, but as mentioned above, we are not able to support Flash streaming content on that platform at this time.

Site Performance Issues

Q. Why can't I play your videos?
A. Are you trying to play movie clips or are you trying to play a streaming video?

For Streaming Videos:
Streaming movies require that you have nothing on your computer or network that interferes with the communications between our streaming servers and your computer.

If you are browsing on a hotel network, an incorrectly configured modem or router, a "Free Hotspot" (like the kind you might be on if you're at a coffee shop), or have security software that blocks our servers, you may experience problems when streaming.

For Downloading Videos:
Make sure that your media player is up to date with the latest software and codecs. (Codecs are what allow your media player to translate the files into something you can view.) If you are still having problems with playback, please try the download again. Alternatively, you may want to try viewing this file in another media player, like VLC.

VLC contains absolutely no adware, and plays all current video formats. It can be found here.

Q. How do I play WMV files on a Mac?
A. We suggest using MP4 files with the Mac OS. If you prefer WMV, you may want to try Flip4Mac, a program that translates WMV files so they can be used in your Quicktime player. You can download it from Microsoft here.

Other Questions

Q. Do you currently sell videos or DVDs of your work?
A. Not at the moment.
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