You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.
You may have disputed a payment with an adult site in the past. Solution: don't dispute charges you make.
If you are using a Pre-Paid or Gift Credit Card, you must make sure that your information is registered with the card. In other words, there should be a website listed on the back of the card to associate with your billing information. When purchasing, if this billing information does not match up with the card itself, the charge will not go through.
You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process. You can find links to our billing companies here.
If you are still unable to log in and are redirected to the login page (or don't even see the login page), download and install Mozilla Firefox or Google Chrome. If you are using the AOL browser, download and install Firefox or Chrome. These browsers will give you the best experience when using our sites.
For Streaming Videos:
Streaming movies require that you have nothing on your computer or network that interferes with the communications between our streaming servers and your computer.
If you are browsing on a hotel network, an incorrectly configured modem or router, a "Free Hotspot" (like the kind you might be on if you're at a coffee shop), or have security software that blocks our servers, you may experience problems when streaming.
For Downloading Videos:
Make sure that your media player is up to date with the latest software and codecs. (Codecs are what allow your media player to translate the files into something you can view.) If you are still having problems with playback, please try the download again. Alternatively, you may want to try viewing this file in another media player, like VLC.
VLC contains absolutely no adware, and plays all current video formats. It can be found here.